Shipping

-Standard shipping is offered for free on all orders worldwide. 

-US orders: 4-6 business days for shipping from US warehouse.

-Worldwide orders except for US: 8-10 business days for shipping.

-Standard (free) shipping service includes track number for tracking information. Customers can check the shipping information on our website.Here is the link: https://www.peztio.com/apps/trackorder

If you have any problem about shipping after making a order, please contact us as soon as possible, and we will help you solve it.

*  Orders are typically processed within 24 hours from one of our regional fulfilment centres. However, orders placed on a Friday will most likely be processed on the following Monday. 

*  Our Shipping time frames depend on your location and vary depending on the shipping method, as well your local customs processing times for International orders. 

*  Proper ships via ePacket globally. We update our Facebook and Twitter accounts regularly with production and shipping timelines if we expect any delays during periods of heavy demand.

*Import Taxes: Please be aware that International orders may attract an additional cost for import taxes upon receipt.

 

!  We strongly recommend that you dispatch to a reliable address, as Proper is not responsible for lost or stolen orders. 

!  Physical addresses are preferred, as we are unable to guarantee the safety of items delivered to PO Boxes or Parcel Lockers. 


Return

*  If for any reason you have changed your mind about your purchase, or the item you received is faulty, damaged, or otherwise not as described on our website, we offer a full refund (excluding shipping costs) for up to 30 days from the original purchase date. 

*  To claim a return or exchange, please contact our Customer Support Team with your Order Number, reason for your return, and evidence/photos of any product faults. We will be happy to ship you a new item, or refund the price you paid for the product (excluding shipping costs). 

*  To be eligible for a return, your item must be unused and in the original packaging (in a resellable condition). We will review your email and provide you with a return merchandise authorisation (RMA) prior to shipping your product back to us. Please make sure the returned product is carefully wrapped and provide a tracking number (if possible) for all return items, as we are unable to refund items that are damaged due to improper protection and we are not responsible for lost or damaged products being returned to us. 


! Once the returned item arrives back in Peztio’s warehouse for inspection, the refund process will begin. 


● Returns must include all accessories 

● Items must include original packaging 

● For non-quality related warranty claims, buyer is responsible for shipping costs 

● For non-quality related warranty claims, Peztio refunds the cost of the product itself 

● Returns may be rejected if items do not meet the above requirements