Refund and Return Policy
We are committed to provide our customers with the best online shopping experience & satisfaction. We welcome your feedback and try to enhance the shopping experience of our customers, while working on your feedback and we are always ready to go above and beyond for our customers.
How to Initiate A Refund
In case you are unsatisfied with the received purchase, we request you to reach us at **** with your order details, and we shall revert back to you at the earliest with the details of return shipping process.
Delay in receiving the order
If you don't receive your products and you can't track it, we recommend reaching us by mail so that we can assist you with right details. We shall handle such issues strictly and take necessary steps to resolve it at the earliest.
- In such an event, we can cancel your order and process your refunds the money in your banking account or track your order and expedite the shipment.
- you will not be entitled for any cash refunds as per our policy.
- Return will only be made in form of credit to your Bank account.
We may provide Refunds in the event of:
- Cancellation by Customer on peztio.com
- In certain situations partial refunds might be granted if applicable (items not in original condition, damage or missing part, items returned more than 30 days after delivery
(iii) Return of products purchased by the Customer, subject to eligibility for return.
(iv)Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- If you have paid using a credit card, refund will be credited to your credit card account, within 5 to 7 business days.
- If you have paid using debit card/internet banking, amount will be refunded to your bank account within 7 to 14 working days.
- However, the actual credit to your account will depend on your banks processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.
- The amount will be refunded in the Bank account through Electronic Funds Transfer. We do not provide any cash /cheque / DD refund.
- Except for the events as explicitly stated in this Policy, you will not be entitled for any refund.
We usually initiate eligible refunds within 7 working days from receipt of products at our warehouse. You will also be informed via email on the refund status.
Kindly note that refund to the customer’s bank or credit card account is subject to estimated processing time lines provided by the banks.
Since the products are displayed online on different screen resolutions, there may be possibilities that colors or design of the product delivered may vary in actual colour. Customers are requested to read all the details and disclaimer on product page before placing the order.